Contract Law

7 Steps To Love Your Next Outsourcing Contract

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Customers enter ICT outsourcing contracts for a number of reasons, including to save money, use the specialist skills and experience of a third party supplier, and/or transfer risk to the supplier. In an outsource, a customer will be generally transferring responsibility for non-core internal business functions to the outsourcing provider. It is therefore important to […]

Contract Law

Service Levels: Part 2 – Drafting Service Levels / SLAs Effectively

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Drafting Service Levels That Work Drafting service levels and service level agreements (SLAs) that are appropriate, and managing the service levels correctly, provides a number of benefits for both parties to a commercial IT contract or outsourcing contract. As discussed in my previous article, service levels provide a customer with a way to measure the success of the delivery of […]

Contract Law

Outsourcing Contract Objectives Clause: Targeting Perfection

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Outsourcing contract objectives clause? Have you ever seen an objectives clause like this near the beginning of an outsourcing contract or a master services contract? “The customer’s objectives in respect of this agreement are for the supplier to: (a) achieve optimum value for money for the customer; (b) minimise any ongoing financial liabilities and risk […]